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#Webzen archlord server files how to

You will see the confirmation message once the ticket has been submitted. Please note that for security purposes the types of files that can be attached to tickets are limited, and depending on the file extension of your attachment, you may receive an error message when trying to attach a file.įor video files, we ask that you please use a third-party service such as YouTube (make sure to set your video to “Unlisted”), or any file-hosting service. Click 'OK' once you have filled out all of the appropriate text fields. Depending on the issue, you can include an attachment (e.g. This is where you will enter the details regarding your inquiry. If the information doesn't resolve your issue or the information is not relevant to your issue, click 'Submit a Ticket’.īefore you submit the ticket you have the option to select a more detailed category of the inquiry, which helps us filter through all the tickets.

#Webzen archlord server files how to

You'll be taken to the next page that displays information on how to resolve the selected article. Even if there is no article related to your inquiry, you must select an article in order to submit a ticket. Select the article link that is most relevant to your issue. There are article links at the bottom of the page, which are some of the most common issues for the selected category. In the example below, we have selected 'Age of Wulin' I've encountered a bug when trying to enhance my weapon)

Archlord 2, Age of Wulin, C9, Flyff, MU Online, MU Rebirth, Rappelz, Sevencore:For anygame-specific inquiries (e.g.

The game client crashes as soon as I get to the character selection interface)

Technical Issues : For any inquiries regarding technical client-side or server-side issues (e.g.

Route Merge : For any inquiries related to merging your Route and WEBZEN accounts.

I topped up Wcoin but don't see it reflected on the account).

Wcoin : For any inquiries related to billing or Wcoin issues (e.g.

gPotato Merge : For any inquiries related to merging your gPotato and WEBZEN accounts.

Email Change: For inquiries regarding your account, such as lost/inaccessible account details.

Select the category that is most relevant to your inquiry. in a forum).Ĭlick the 'SUPPORT' button in the global navigation bar at the top of the portal. We ask that you refrain from sharing them with any third party, whether through personal messages or by posting them on a public platform (e.g. Please be aware that the contents of your ticket as well as any answers you receive from WEBZEN Customer Support are confidential.

Should you be unfamiliar with the WEBZEN Customer Support system, the step-by-step guide below explains how to write a ticket and how to check the status or reply to any open tickets on your account. Welcome to WEBZEN Customer Support Please select a category below to view the relevant articles.